CXPA believes that CX education is best conducted by qualified providers delivering content grounded in the  competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional. The framework also serves as the examination blueprint for the Certified Customer Experience Professional (CCXP) credential, the only independent credential for CX professionals.

CXPA Recognized Training Providers (RTP)

The CXPA Recognized Training Provider (RTP) program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.  Learn more about how these providers are selected and view a directory of the CXPA Recognized Training Providers.

Upcoming CXPA Recognized Training Provider Courses

CXPA On-Demand Courses

CXPA on-demand courses are a collaborative curriculum developed by top industry leaders in CX. CXPA on-demand courses are offered as recordings that can be purchased by CXPA members or non-members. Those who purchase an on-demand course will have lifetime access to the recorded videos and can watch them at their leisure. 

CX Foundations

The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession.

Learn more about the presenters and content.

Measures, Metrics, and Business Value

Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

In this course you will:

  • Understand how to define CX measures, metrics and business value
  • Learn ways to embed structure for CX benefits into your internal processes
  • Learn the art and science of tracking benefits realization
  • Examine ways to think differently about business results and ROI
  • Understand the opportunities of building a foundation of CX benefits realization
  • Create successful structures within your organization’s processes to showcase success for Customer Experience and Associate Engagement
Learn more about the presenters and content.

Recognized Training Provider On-Demand Courses

The following On-Demand courses are offered by CXPA Recognized Training Providers. Each course can be accessed for self-paced learning upon purchase, and are useful for those seeking a comprehensive CX education, CCXP preparation courses, or to fulfill CCXP re-certification

Introduction to CX Excellence--CX University

Introduction to CX Excellence--CX University

CX University offers a 5-part course that introduces employees to the basic concepts of Customer Experience (CX) Excellence. The five modules cover Strategy and Brand Promise; Customer-Centricity; Journey Mapping, Personas, and VOC; Design Thinking for Innovation; and Metrics and Measurement.

-These modules take about an hour each to complete for a total of about 5 hours.
- Materials are presented in short narratives, videos, and interactive modules.
- Learners can leave and return to the learning modules at their convenience.
- Each module includes a 5-question multiple choice knowledge check.
- There are no required passing grades on these knowledge checks.
- 2-months online access to work at your own pace.

Learn more and register at CX University

CXPA Partner Courses

The following courses are offered by CXPA Partners. These courses are useful for those who are looking for education on a specific CX topic, or to gain CCXP re-certification credit.

CX Masters Academy

CX Masters Academy (CXMA) – Online, self paced, CX training intentionally designed to support cultural transformation by orienting executives, CX professionals, and customer and non-customer facing employees and business partners to CX principles and behaviors. Brought to you by Diane Magers, CCXP, founder and CEO of Experience Catalysts and Michael Hinshaw, founder and President of McorpCX. 

ClearAction Experience Leadership Mastery

Experience Value Exchange – ClearAction Experience Leadership Mastery

Earn badges in 6 competencies: lifetime value mindset, insights-guided efficiency, insights-inspired growth (keys to ease of business), aligning motivations, respecting interdependencies, and driving follow-through (keys to ease of work). Self-paced and live, independent and interactive short resources for everyone in your CX, CS, EX, PX, and Marketing departments: everyone who collects insights.

Learn More and Register at ClearAction Continuum

Experts’ & Execs’ CX + EX + PX Leadership – ClearAction Experience Leadership Mastery

For CCXP CRCs and executives, authors, keynoters, consultants, judges, award winners, and certified or long-time practitioners in customer experience (CX), employee experience (EX), and partner experience (PX).

– Leading Indicators of ROI
– Driving Change in Value
– Accountability in Engagement
– Intelligence for Growth
– Operationalized Strategy

“I absolutely loved this course. It’s structured, concise, and well-illustrated with examples of inspiring stories that add even more practical flavor.” 

Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory

 Sophisticated extras in every topic: silos, expectations personas, interaction bridges, CX tie-in to strategic pillars, and more. 

– Videos with integrated workbooks, case studies, and templates.
Optional: coaching, live 90-minute classes, Experience Leadership Certificate via 15 scenario questions with instructor feedback.
– Designed and taught by Lynn Hunsaker, CCXP.
– Self-paced or live, 1 topic or 5 topics, 7-day guarantee, no expiration.

To register:

Automatic Experience Excellence – ClearAction Experience Leadership Mastery

For all managers of customer experience, employee experience, and partner experience (experience management: XM).

– Automatic experience excellence happens when you prevent issues. – XM Metrics, Design, Culture, VoC, and Strategy.

– Videos, exercises, case studies, templates, and true-false quizzes.
– Designed and taught by Lynn Hunsaker, CCXP.

To register:

Special CXPA Registration Offer for ClearAction Leadership Mastery Courses: Save 10% with Code CXPA10

The Trusted Guide Roadmap Master Class

The Trusted Guide Roadmap™ Master Class--Getting executive buy-in is cited time and time again as the #1 challenge among CX professionals. That's why Mark Slatin, CCXP created The Trusted Guide Roadmap™ Master Class to enable you to confidently gain leadership’s support and empower you to make an impact.  The course will guide you through the process to design and execute a four-step plan to gain leadership support through:

  • Proven frameworks
  • Interactive sessions (live, virtual)
  • Professional networking

CXPA community members who register for the The Trusted Guide Roadmap™ Master Class which begins on February 27, can save $100 off the registration fee using this link.  (This discount is only valid while seats are available so don’t wait to sign up.)  

“I realize that I need to be viewed as a trusted guide and not as a threat...I love that there's a roadmap of the steps you need to follow as you execute.”



To learn more, watch the short video about the program and then register here.


HorizonCX CX-PROTM Training & Certificate Program

If you are brand new to the role of CX management or just getting started in a CX role, or even if you have been in a CX role for some time, consider how formalized and structured training in the fundamentals of customer experience management can help you build your CX knowledge base, accelerate your career, and enhance the success of your organization. 
HorizonCX offers the CX-PROTM Training & Certificate Program, a hands-on experiential course that prepares you with the basic knowledge and skills required of a CX professional. Classes are scheduled monthly and run over two consecutive weeks—three one-to-two-hour sessions on Tuesday through Thursday each week. Additional details of course content and registration are available here.

"As someone relatively new to a customer experience role, I found the CX-PRO course to be incredibly helpful. The tools and techniques taught within this course are very applicable to modern business initiatives and day-to-day interactions with customers. I hope to use what I have learned to establish a foundational understanding of the customer experience that I can build upon throughout my career."

Jeff Beyel, Customer Experience Project Coordinator, Legrand, North America
 To learn more, watch the short video about the program and then register here.