Careers in CX

Customer Experience is a diverse and growing field of opportunity.  CX professionals work in a variety of roles in every industry and sector to help design, deliver, monitor and adjust product and service offerings to ensure better outcomes for customers, colleagues, and sustainable organization success.  This page has been designed to help individuals explore, manage and advance their CX careers - as well as to provide guidance to organizations seeking to build a strong, successful CX team.  

There are a variety of career paths available to CX professionals, and it can be difficult to know which route to pursue. How can you achieve clarity on your CX career goals and map out a path to reach them? Join a panel of CX leaders they discuss strategies for maximizing your CX career success. From CX Day 2020

There is something special about receiving career and job seeking advice from fellow CX professionals who have experienced and conquered the same challenges. CXPA has created three resources to support you:

1. The CXPA CX Job Seekers Guide is a publication with accompanying workbook released on CX Day 2024 to help you develop, organize, execute, and crush your job search. Members and nonmembers may down this resource here.     
2. The CXPA Guide to Navigating Career Transition is a curated collection of additional resources to support you. You may access these resources here (some resources require membership to access) 
3. The CXPA Members' Job Seeker Support Community  is an online connection point for job seekers.  CXPA members may join this community as part of their membership here.