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CX Professional
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May 15, 2024

The Pivotal Role of CX Education and Upskilling in Accelerating Customer Centricity Leadership: Joint Research from MCorpCX and CXPA

The Customer Experience Professionals Association (CXPA) and McorpCX unveiled joint research findings that reveal the pivotal role of customer experience (CX) education in driving greater customer-centricity and customer experience maturity across industries and company size. The report titled “The Pivotal

Research
Intermediate
Customer Insight and Understan... Metrics, Measurement, and ROI +1 more
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Whitepaper FAQ

We publish 3-4 major whitepapers quarterly, with additional research reports and industry-specific studies released throughout the year based on emerging trends and member requests.
Free whitepapers can be shared freely with proper attribution. Member and premium content has usage restrictions outlined in our licensing terms. Enterprise licenses are available for broad organizational distribution.
Members can submit research requests through our member portal. We prioritize topics based on member interest, industry relevance, and strategic importance to the customer experience community.

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