Welcome to CXPA's new website, cxpaglobal.org. We have designed this site to focus on the top priorities identified by members and community research. We hope that you will find the navigation easy and intuitive.
In addition to front-end changes to the website, we have also updated our backend record management and online community systems. This requires every user to create an account and a new password. Once established, you can then log in to access member-only sections of this site, online community, and transactional portal. We have created a page to give you guidance on creating your account and new password which you can access here.
Need assistance? We are best reached by email.
There is something powerful about being part of a global community committed to raising the CX standard. It is not just WHAT we do but more importantly WHO we become through the work.
I got the job BECAUSE of the CXPA! I found the job posting in our community and I couldn't be happier. Always glad to be a member and active participant in our CXPA and CCXP communities. Thank you for all your help, support, events and hard work.
Proud. Grateful. Energized! To see my name among global CX leaders as a newly certified CCXP is more than a career milestone , it’s a reflection of passion, purpose, and persistence. This recognition by CXPA reaffirms my commitment to designing and delivering experiences that matter for customers, employees, and communities.
Explore practical guidance for integrating AI into customer experience strategy, governance, and operations while strengthening trust, leadership, and organizational readiness.
Learn how to evaluate, communicate, and apply CX research in ways that build executive trust, strengthen decision-making, and support measurable business impact.
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