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Preparing for the 2026 Board Nominating Process: What to Expect Ever wondered how CXPA selects its Board leaders? Step behind the scenes and discover how you can play a pivotal role by serving on the 2026 Nominating Committee. Serving on CXPA’s Nominating Committee is one of the...
Serving on CXPA’s Nominating Committee is one of the most rewarding—and challenging—roles among my many CXPA volunteer roles. It is rewarding because it provides a firsthand look at the talent and passion across our CX community. It is challenging because there is a limited number of slots...
I have been in this industry for more years than I care to admit. I have been in the business of creating me morable customer experiences from the first time I washed someone’s hair at my part-time job at the local hairdressing salon when I was 14, working a summer job, through my...
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CXPA is thrilled to highlight our launch of the CXPA CX Knowledge Copilot, CXPA's very first LLM chatbot, designed to provide our members with accurate answers drawn directly from our trusted CXPA publication knowledge base! This initiative marks a significant step forward in enhancing member...
This article originally appeared on LinkedIn . Customer experience isn’t a role people typically train for. It’s a role they’re thrust into. Most CX leaders didn’t start their careers with “customer experience” in their job title. They’re asked to step into i t, often for...
Join us at CX Leaders Advance April 26th-28th in Indianapolis Join us at CX Leaders Advance for the Growing Your CX Leadership Series , led by Tabitha Dunn, CCXP. With a proven track record of building and scaling seven customer experience practices, Tabitha will share her expertise in...
CX professionals are facing pressure to lead faster and more efficiently – but also to ensure that strategy and implementation choices are the right ones. The CXPA CX Knowledge Copilot is here to provide fast, reliable answers to your CX questions from the CXPA community knowledge base. ...
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As I conclude my term as Chair of the CCXP Advisory Committee, I want to take this opportunity to express my heartfelt gratitude to each of you - the dedicated members of the Committee, the CXPA Global Board, and the extended CXPA community. It has been an honor to serve alongside such...
Holiday Office Closure In honor of Thanksgiving holiday the CXPA offices will close at 2pm Wednesday, November 27 and reopen Monday, December 2. New CX Course Available: Making Personas and Journeys Data-Driven and Actionable Are you a CX professional...
Next week Americans will gather to celebrate Thanksgiving, an annual day to feast and reflect on the blessings of the past year. I look forward to celebrating that day with family and friends – but first want to express my gratitude to you, the CXPA community for the accomplishments, support,...
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