The CXPA website primary domain is now hosted on cxpaglobal.org. Learn more HERE.
Sometime on the morning of Sunday, April 27 th , my Chrysler Pacifica dad-mobile will roll out of my driveway in Akron, Ohio, and I’ll be bound for Indianapolis, the site of CX Leaders Advance, April 28 th -30 th . I’ve always loved a good Midwest road trip and prefer it to flying if the...
CX Leaders Advance April 28th-30th in Indianapolis Get ready to reconnect, reengage, and refuel at CX Leaders Advance —the premier conference designed for CX professionals like you! Explore insightful sessions, gain actionable strategies, and connect with industry leaders who are...
Starting and scaling a CX program is a multi-year journey that requires strategic planning, organizational alignment, and a clear roadmap for long-term impact. As a CX leader, the first three years of your assignment are critical to setting the foundation, gaining traction, and ultimately...
Join us at CX Leaders Advance April 26th-28th in Indianapolis Join us at CX Leaders Advance for the Growing Your CX Leadership Series , led by Tabitha Dunn, CCXP. With a proven track record of building and scaling seven customer experience practices, Tabitha will share her expertise in...
CX professionals are facing pressure to lead faster and more efficiently – but also to ensure that strategy and implementation choices are the right ones. The CXPA CX Knowledge Copilot is here to provide fast, reliable answers to your CX questions from the CXPA community knowledge base. ...
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As I conclude my term as Chair of the CCXP Advisory Committee, I want to take this opportunity to express my heartfelt gratitude to each of you - the dedicated members of the Committee, the CXPA Global Board, and the extended CXPA community. It has been an honor to serve alongside such...
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Holiday Office Closure In honor of Thanksgiving holiday the CXPA offices will close at 2pm Wednesday, November 27 and reopen Monday, December 2. New CX Course Available: Making Personas and Journeys Data-Driven and Actionable Are you a CX professional...
Next week Americans will gather to celebrate Thanksgiving, an annual day to feast and reflect on the blessings of the past year. I look forward to celebrating that day with family and friends – but first want to express my gratitude to you, the CXPA community for the accomplishments, support,...
Co-authors: Shruti Chopra and Lora Zlatanova The Importance of CX Customer experience is the order of the day. Whether it’s Services, Marketing, Sales, or any other department, the unified goal is to provide customers with a seamless and exceptional experience....
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