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The Global Leadership Summit and follow-on work of the CXPA Board of Directors have established clear desired outcomes and strategies for CXPA. Work guided by these strategies began immediately and will continue in 2025 and beyond. We recently shared a high-level update on progress with...
2025 Call for Faculty Are you an expert, thought leader, or seasoned practitioner eager to share your knowledge and insights with a global audience? The 2025 CX Leaders Advance Conference invites passionate speakers and facilitators to apply to become part of our...
For my entire career, I’ve worked in B2B organisations, which adds an extra layer of complexity to creating a great customer experience (CX). Here’s why, along with potential ways to solve these challenges: CX in B2B is Always Human-Centred While your customer might be...
As I conclude my term as Chair of the CCXP Advisory Committee, I want to take this opportunity to express my heartfelt gratitude to each of you - the dedicated members of the Committee, the CXPA Global Board, and the extended CXPA community. It has been an honor to serve alongside such...
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Holiday Office Closure In honor of Thanksgiving holiday the CXPA offices will close at 2pm Wednesday, November 27 and reopen Monday, December 2. New CX Course Available: Making Personas and Journeys Data-Driven and Actionable Are you a CX professional...
Next week Americans will gather to celebrate Thanksgiving, an annual day to feast and reflect on the blessings of the past year. I look forward to celebrating that day with family and friends – but first want to express my gratitude to you, the CXPA community for the accomplishments, support,...
Co-authors: Shruti Chopra and Lora Zlatanova The Importance of CX Customer experience is the order of the day. Whether it’s Services, Marketing, Sales, or any other department, the unified goal is to provide customers with a seamless and exceptional experience....
As the calendar turns from October to November, transformation is afoot all around the world – from the remembrances of Dia de Muertos to the celebrations of Diwali to the US presidential election to name just a few. There is also continued progress at CXPA toward the strategic goals and...
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CXPA Office Closed for Labor Day In observance of Labor day, CXPA offices will close at 2pm ET on Friday, August 30th and reopen on Tuesday, September 3rd. 2024 CX Day Celebration Join the 2024 CX Day global celebration on Tuesday, October 1st. The 2024...
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