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On Wednesday, May 21st (12-1PM EST) the Rochester Network hosted Valerie Peck as she discussed, Finding & Applying Innovation . If you missed the event, below is a summary of the discussion along with a link to watch the recording on demand. Zoom AI Event Summary : On...
Presentation Title : Behavioral Journey Mapping - Unlock the unseen forces behind inaction, hesitation, and stuck journeys Date/Time : Thursday, April 24 th (12-1PM EST) Presentation Description : This session will introduce attendees to the difference between traditional journey mapping...
CXPA Rochester Network March Event : Unlocking Business Value Through Customer Insights w/ Eric Karofsky Date : Thursday, March 27th (12:00PM - 1:00PM EST) Description : Learn how strategic customer insights drive competitive advantage. We'll examine the compelling business...
CXPA Rochester Network January Event : Using Emotion AI to Turn Customer Feedback Into Actionable Insights & Measurable ROI w/ Chris Johnston Date : Wednesday, January 29th (12:00PM - 1:00PM EST) Event Description : Discover how to unlock the hidden value in...
CXPA Rochester Network June Event : 10 Keys to CX Success: 20 Years of CX Design w/ Valerie Peck Date : Thursday, June 27th (12:00PM - 1:00PM EST) Event Description: As a practitioner of all of the “X’s” for over 20 years at all 3 of the viewpoints (Corporate/Consulting...
CXPA Rochester Network March Event : Winning through CX: Showing the Financial Impact w/ Jim Tincher Date : Thursday, May 30th (12:00PM - 1:00PM EST) Event Description: Most CX programs can't prove that they're creating business impact. Whether you follow CustomerThink, the XM Institute...
CXPA Rochester Network Event : CX Change Manager w/ Tamara Rolman Date : Thursday, March 21st (9am - 10am EST) Event Description: It's been said, “To win on the outside, it means you have to start on the inside of the organization.” This event is all about why integrating...
CXPA Rochester Network February Event : Four Gold CX ROI Metrics w/ Lynn Hunsaker Date : Thursday, February 22nd (12noon - 1pm EST) Event Description: When you focus on 4 new customer experience metrics, you’ll find greater progress in 20 CX and financial metrics. How is...
CXPA Rochester Network January Event : Generative AI: Helping Humans Understand Humans Date : Wednesday, January 31st (12noon - 1pm EST) Event Description: Many organizations are focused on building human understanding into artificial intelligence (AI). What if we flipped that...
Event Description: There's no argument that the number one litmus test for a customer experience program is its return on investment. And, while the primary way to measure ROI is financial, what does that really mean? And, is there other business value created beyond dollars and cents that...
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