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CX professionals are facing pressure to lead faster and more efficiently – but also to ensure that strategy and implementation choices are the right ones. The CXPA CX Knowledge Copilot is here to provide fast, reliable answers to your CX questions from the CXPA community knowledge base. ...
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Employees in every department and every industry are being asked to document their value to their organization. Customer experience professionals are no exception – in fact, since CX is a less established business discipline, the need may be even greater. CXPA has created the Proven...
Proven Business Impact CXPA's Proven Business Impact Case Study program is designed to provide external, independent recognition for the demonstrated business impact through quality use of customer experience business strategies. We invite you to share the CX initiatives you and your...
2025 CX Leaders Advance CXPA has announced the opening keynote for 2025 CX Leaders Advance, featuring CXPA members Todd Unger, Gloria Gupta, and Jeff Phillips of the American Medical Assocation. Ready to join CX changemakers on the journey to CX excellence? Registration...
CXPA Holiday Office Closing CXPA Headquarters will be closed on Monday, January 20th in recognition of Martin Luther King Jr. Day. 2025 CX Leaders Advance CXPA has announced the opening keynote for 2025 CX Leaders Advance,...
The Global Leadership Summit and follow-on work of the CXPA Board of Directors have established clear desired outcomes and strategies for CXPA. Work guided by these strategies began immediately and will continue in 2025 and beyond. We recently shared a high-level update on progress with...
2025 Call for Faculty Are you an expert, thought leader, or seasoned practitioner eager to share your knowledge and insights with a global audience? The 2025 CX Leaders Advance Conference invites passionate speakers and facilitators to apply to become part of our...
The beginning of the year is a great time to sit and reflect, and in my first attempt at a CXPA blog contribution, I'd like to call on all of us as a community to do so. One thing I've noticed lately is that there is a lot of content out there about the ins and outs of building a formal CX...
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