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Recorded on location at the CXPA Member's Insight Exchange. When you have had a situation when you needed to get someone to buy-in to change what did you do? Listen to Karyn Furstman share her story of how she has had success in her many years of leading transformation and...
Recorded on location at the CXPA Member's Insight Exchange after Derrick's awesome opening day keynote speech. Derrick Hall Show Notes Derrick’s doctor made a mistake. That mistake ultimately saved Derrick’s life. In September 2011, he faced his greatest personal hump when he was...
Granted, if anyone was going to put on a memorable Customer Experience, you would expect the CXPA – the experts in the industry – to do so. But you’ve also heard the precautionary tale of the cobbler’s shoeless kids, so one can never assume. But from this first-time attendee’s perspective,...
More thoughts from the Insight Exchange in San Diego. Jeannie Walters already did a great summary the strategies discussed by Arizona Diamondbacks CEO, Derrick Hall in his opening keynote, and I urge you to read it. This blog post focuses on some of the tactics he outlined. Derrick Hall,...
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