Customer Operations Performance Leader with more than 40 years in the telecommunications industry supporting customers as a technician, network engineer, and customer experience leader in a variety of roles focused on improving organizational performance.
For most of my professional career, I have lived and worked in the Asia-Pacific region. Long-term assignments include Japan, Korea, Hawaii, and the Philippines. I recently resigned from Verizon Communications after 35 rewarding years to relocate to Thailand to be near my family in Southeast Asia and start the next chapter of life.
Certifications:
- CXPA Certified Customer Experience Professional (CCXP)
- PMI Project Management Professional (PMP)
- COPC Certified Customer Experience Performance Leader
- COPC Certified Customer Experience Implementation Leader in Vendor Management
- Verizon Lean Six Sigma Green Belt
- Verizon Data Science Academy
- ITIL Foundations v3
Clifton Strengths Top 5:
- Deliberative
- Consistency
- Analytical
- Individualization
- Responsibility
I recently joined the CXPA Asia Regional Council as the representative in Thailand. My goal is to assist the team with increasing CX awareness and growing the membership base.