The 5th CX Summit APAC brings together customer experience leaders, innovators, and practitioners from across the region to explore the future of customer-centricity in a digital-first world. This one-day virtual summit offers actionable insights, peer learning, and opportunities to connect with those shaping the evolution of customer experience across industries.
The 2025 edition will cover a wide range of topics, including:
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Humanizing digital CX
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Customer feedback and measurement
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Emerging technologies like AI and automation
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Driving business value through CX strategies
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Regional trends and best practices
🎤 CXPA Asia Council Member Speaking
Session: Feedback is a Gift – Developing a Pragmatic Feedback Funnel to Elevate CX and Measure Customer Satisfaction
Speaker: Gaille Syquia, CCXP – Member, CXPA Asia Regional Council
CXPA is proud to share that Gaille Syquia, CCXP, will be speaking as part of this timely and practical panel. The session will explore how organizations can move beyond basic surveys to develop feedback strategies that are continuous, contextual, and customer-centric.
Attendees will gain:
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Practical ways to collect meaningful feedback across the journey
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Techniques for analyzing insights to identify actionable trends
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Approaches to closing the loop and demonstrating impact
This is a must-attend session for CX professionals seeking to build or refine their feedback and measurement programs.
🌏 5th CX Summit APAC
📍 Fairmont Makati, Manila | 🗓️ April 2025
🔗 Event Details: View full program
💡 Don’t miss this opportunity to engage with CX thought leaders from across Asia Pacific.
Register now to secure your place and explore the future of customer experience.