Customer experience can’t thrive on good intentions—it needs structure, ownership, and accountability.
This workshop helps you build a CX governance framework that aligns teams, sets clear standards, and ensures customer-focused decisions stick over time.
Turning CX strategy into results requires clear, actionable steps. This workshop helps you build a tactical execution plan that aligns teams, prioritizes initiatives, and outlines who does what—ensuring your customer experience goals move from ideas to measurable impact.
Workshop Outcomes
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Clear ownership and accountability across teams for delivering customer experience.
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Ensure customer experience is embedded in strategic planning and goal-setting.
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Creating a dedicated group to oversee CX strategy, execution, and alignment across functions.
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Governance practices that link internal culture and engagement to customer impact.
You will be awarded a CXPA Training Provider Certificate on CX Governance.
CXPA credits for CCXP renewals: 10 credits
Workshop Details:
- 3 sessions
- August 5, 12 and 19
- 1pm to 3pm
- Live/Online
- Interactive and Engaging
- Investment: $1199