CX Return on Investment Workshop

Show the business impact of CX by linking experience improvements to measurable results. ​
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This workshop equips you to connect customer experience efforts to measurable business outcomes, building a clear case for CX investment and prioritization.

Learn how to translate CX performance into a business outcome that matters—revenue growth. This workshop equip you with the tools to evaluate CX investments through a financial lens and make confident, data-backed decisions.​​

Workshop Outcomes

• Confidence and credibility to secure leadership buy-in and investment.​
• Connect customer experience indicators (like NPS or CES) directly to revenue, retention, and cost metrics.​
• Use proven ROI data to expand successful CX initiatives across the organization.​
• Elevate CX from a support function to a strategic lever for long-term business success.​

You will be awarded a CXPA Training Provider Certificate on CX ROI. 

CXPA credits for CCXP renewal - 3 credits

Workshop Details:

• July 16th
• 12pm to 3pm
• Live/Online
• Investment $499