Control costs and grow gains with Right-the-First-Time CX
Missteps in customer experience are more than just frustrating — they’re expensive. Anything we do out of sync with customer expectations comes with a high cost in time, resources, and trust.
Join us as Lynn Hunsaker, CCXP demonstrates how Right-the-first-time CX can reduce support burdens, strengthen relationships, and free up resources for growth opportunities.
In this session, discover how your CXM team can:
- Build trust that fuels retention and recommendations
- Increase value from Support
- Reclaim budget and capacity for R&D, marketing, sales, partnerships, hiring, and more
About Lynn Hunsaker, CCXP
Lynn Hunsaker is 1 of 5 CustomerThink Hall of Fame authors. After 15 years in customer experience, strategic planning, quality, and marketing at Applied Materials and Sonoco, she was a CXPA board member and SVAMA president, taught 24 college courses, and authored many CXM studies, handbooks, courses. Her specialties are B2B, engaging C-Suite and non-customer-facing groups in CX, silos, leading indicators, maturity & customer-centric business and marketing. CX leaders in 50+ countries benefit from her e-consulting: Masterminds, Value Dashboards, C-Suite Guide to CX=EX=$, Walk The Talk Forum.