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High-value customers are the backbone of business success, making it critical to identify who they are and how to prioritize their needs. This webinar will explore:
While there’s no one-size-fits-all approach to CX metrics, aligning them with organizational goals and leveraging baseline KPIs are crucial steps. Success also hinges on the ability to tell a meaningful story—crafting narratives that engage decision-makers and demonstrate how proposed initiatives drive real business outcomes.
Speaker:Balakrishna MurthyModerator:Jihane Tehini, CCXP
Join us to uncover practical tips and insights to elevate your CX strategy and drive meaningful results.
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