Join us for an insightful and engaging Q&A session with Joe Hanousek, Global Director of Customer Experience at Esker.
In this session, Joe will delve into how Esker leverages metrics to drive business growth and develop a worldwide customer experience team. He will share insights into the pivotal role of customer experience in the company's success.
Participants will gain an understanding of how Esker has enhanced their customers’ success through its CX team.
Speaker: Joe Hanousek, Global Director of Customer Experience
Joe Hanousek leads a global team dedicated to enhancing every touchpoint in the customer journey.
Having built the CX team from the beginning, Joe has extensive experience in applying CX principles to drive customer satisfaction and loyalty. He also leads the technical support function in the Americas region and is known for identifying problems and developing innovative solutions using a methodical approach.
Joe enjoys interacting with customers and comes from a background in customer-facing roles, project management, and automation consulting for Invoice-to-Cash and Procure-to- Pay workflows.