Ready to turn customer data into CX innovation?
Join the CXPA Rochester Network on Wednesday, May 21st for a free online session with CX expert Valerie Peck: “Finding & Applying Innovation in CX”
In this session, Valerie Peck—CX expert and founder of Elevate-X Consulting—will guide us through how to harness customer data to drive innovation across the customer experience (CX) lifecycle. Learn how to apply historical, predictive, and prescriptive (proactive) data to generate measurable business outcomes.
Through real-world case studies from healthcare, hospitality, insurance, and tech, you’ll discover how tools like AI, journey mapping, and segmentation can proactively solve customer pain points, improve retention, and optimize CX strategies.
Discover how to:
✅ Transform data into actionable insights
✅ Leverage AI for personalized experiences
✅ Drive cross-functional collaboration
Valerie will share real-world case studies and proven strategies from healthcare, hospitality, insurance, and tech.
About the Speaker: Valerie Peck leads Elevate-X Consulting, helping organizations embed customer intelligence across strategy, operations, and technology. As the creator of the SuiteCX experience mapping tool, she brings a unique blend of data-driven insight and hands-on consulting to both B2B and B2C markets.
🎤 Don’t miss this opportunity to learn from the creator of SuiteCX and founder of Elevate-X Consulting!
🔗 Register now: https://www.eventbrite.com/e/finding-applying-innovation-in-cx-w-valerie-peck-tickets-1353565594129?aff=Linkedin
NOTE: Customer Experience Professionals Association (CXPA) membership is not required to attend our events, but we encourage everyone to consider joining the CXPA community for networking, access to CXPA publications, development opportunities, and more. Visit: https://lnkd.in/eJTFsvYU
As always, if you missed any of our online presentations, be sure to check out our FREE online speaker library.
For questions about this event, reach out!
Jason Hammel
Rochester, NY Network Lead
Customer Experience Professional Association (CXPA)
Email: Jason.Hammel@excellus.com
LinkedIn: https://www.linkedin.com/in/jasonhammel/
Local Network Website: www.CXPA.org/RochesterNetwork
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