Starting and scaling a CX program is a multi-year journey that requires strategic planning, organizational alignment, and a clear roadmap for long-term impact. As a CX leader, the first three years of your assignment are critical to setting the foundation, gaining traction, and ultimately delivering measurable business results.
At CX Leaders Advance, we’re bringing you a learning experience designed to set you up for success: The Growing Your CX Leadership Series, led by Tabitha Dunn, CCXP—a globally recognized CX executive who has built seven CX programs at leading multinational organizations.
Your Roadmap to CX Leadership Success
In this three-part series, Tabitha will guide you through the most important milestones and strategies for each of the first three years of your CX program.
📅 Year One – Launching CX
🕦 Tuesday, April 29 | 11:30 AM
Your first year is about setting the foundation—establishing your CX vision, securing executive sponsorship, and delivering quick wins. Learn how to craft a compelling strategy that earns trust and builds momentum.
📅 Year Two – Building CX Momentum
🕝 Tuesday, April 29 | 1:45 PM
With your program in motion, it's time to scale and integrate CX principles into your organization’s operations. This session will help you sustain engagement, expand your influence, and measure early results.
📅 Year Three – Next-Level CX
🕣 Wednesday, April 30 | 8:30 AM
Once your program is established, how do you take it to the next level? In this session, Tabitha will share proven strategies for driving transformation and increasing business impact.
Want some advance reading? Download CXPA and Heart of the Customer's Guide to Understanding the Journey of the First-Year CX Leader here. (CXPA membership and login required)
Why You Need to Attend
Tabitha Dunn, CCXP, is a seasoned CX leader with decades of experience driving CX transformation in global enterprises. Having built and scaled seven CX programs at multinational organizations, she understands firsthand what it takes to succeed at every stage.
By attending this series, you’ll gain:
✅ A structured approach to navigating the first three years of CX leadership
✅ Guidance on overcoming common roadblocks and driving impact
✅ Proven strategies from a leader who has built and scaled CX programs globally
✅ The opportunity to connect with fellow CX professionals on the same journey
Secure Your Spot at CX Leaders Advance
CX Leaders Advance is the premier event for CX executives looking to elevate their leadership, learn from industry pioneers, and gain actionable insights to drive business success.
🔗 Register Now
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