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Join the CX Day global celebration of customer experience on Tuesday October 7, 2025. We look forward to celebrating the incredible people who are passionate about the customer experience. CX Day shines a spotlight on how CX drives better outcomes and results for customers, employees and organizations. 

CX Day graphics are now available – plan your celebration early and download graphics here.

CX Leaders Advance 2026: Toronto, Canada 

The 2026 CX Leaders Advance conference will be held April 27 to April 29 in Toronto, Canada. Save the date and plan to attend. Pre-registration is now open! There is no cost to pre-register and this gives you the opportunity to make suggestions for the program and agenda. Everyone who pre-registers will be the first to get updates and receive a special offer when official registration opens. 

Pre-register here

Strengthen Your CX Business Case - With Help From Global CX Pros 

Want to make a stronger business case for further CX investment? The CXPA Proven Business Impact (PBI) Case Study Program offers a unique opportunity to have your initiative reviewed by an international panel of experienced CX professionals. Their feedback can help you sharpen your story, quantify your impact, and showcase how customer experience drives real business results.

Practitioners, consultants, and technology providers are encouraged to submit case studies year-round. All submissions that meet the PBI standard are recognized as examples of credible, outcome-based CX excellence—and those submitted by July 31, 2025, will also be considered for the annual CX Impact Award, announced on CX Day (October 7, 2025).

Download the Case Study Template
Submit Your Case Study

There’s no cost to participate—just an opportunity to elevate your work, refine your approach, and spur further CX investment.

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