Blogs

With $4.7 trillion in global spending power, LGBTQIA+ customers are paying attention—not just to your message, but to their lived experience with your brand. This Pride Month, Melitta Hari, CCXP shares how you can turn friction into opportunity by designing CX that includes everyone.  

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CX Leaders Advance 2026: Toronto, Canada 

The 2026 CX Leaders Advance conference will be held April 27 to April 29 in Toronto, Canada. Save the date and plan to attend. Pre-registration is now open! There is no cost to pre-register and this gives you the opportunity to make suggestions for the program and agenda. Everyone who pre-registers will be the first to get updates and receive a special offer when official registration opens. 

Pre-register here

Strengthen Your CX Business Case - With Help From Global CX Pros 

Want to make a stronger business case for further CX investment? The CXPA Proven Business Impact (PBI) Case Study Program offers a unique opportunity to have your initiative reviewed by an international panel of experienced CX professionals. Their feedback can help you sharpen your story, quantify your impact, and showcase how customer experience drives real business results.

Practitioners, consultants, and technology providers are encouraged to submit case studies year-round. All submissions that meet the PBI standard are recognized as examples of credible, outcome-based CX excellence—and those submitted by July 31, 2025, will also be considered for the annual CX Impact Award, announced on CX Day (October 7, 2025).

Download the Case Study Template
Submit Your Case Study

There’s no cost to participate—just an opportunity to elevate your work, refine your approach, and spur further CX investment.

CXPA's Guide to CX In Government

Customer Experience (CX) is gaining momentum in governments around the world—and now there’s a one-stop resource to help you stay ahead. Curated by CXPA member Tom Shimko, this Topic Guide brings together essential case studies, toolkits, webinars, and articles that highlight how public-sector organizations are leveraging CX to improve services, build trust, and create citizen-first experiences. Whether you work in national, regional, or local government - or advise those who do - you'll find curated insights to help you deliver better outcomes.

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Growth with CXPA's Recognized Training Providers and more  

If you’re looking to advance your customer experience expertise, CXPA’s Recognized Training Providers (RTPs) are your go-to source for comprehensive CX education and CCXP exam preparation. These trusted experts are aligned with CXPA’s competencies and are recognized for delivering high-quality, practical learning opportunities to help you succeed. In addition to RTP offerings, CXPA also collaborates with respected CX leaders to offer additional professional development options. One such course—Becoming the Trusted Guide: Empowering CX Leadership—created by Mark Slatin, CCXP, is designed to help you build confidence, executive buy-in, and measurable CX impact.

 Explore RTP offerings for CCXP prep: Recognized Training Providers Directory »
 Also available: Becoming the Trusted Guide course »

• What foundational steps you should take before launching
• How to turn your expertise into a marketable offering
• Which systems and processes support sustainable growth