Blogs

2025 CX Leaders Advance Recap

Thank you to all our amazing attendees and speakers for making the 2025 CX Leaders Advance conference a huge success! 
Here are a few highlights:

• 148 attendees from 110 organizations across the U.S. and beyond
• 40 speakers delivering 31 sessions across 7 tracks
• 92,272 sponsor impressions and enthusiastic participation from 11 valued partners
• 91% of attendees said the event met or exceeded expectations
• 85% loved the Whova platform, with many using it to connect, share resources, and create meetups

We can't wait to see you all again next year! Save the date for CX Leaders Advance April 27 - 29, 2026 in Toronto, Canada.

Turning Awareness into Action: Why Mental Health Must Be a Daily Consideration for CX Professionals

Mental Health Awareness Month is recognized globally. In the U.S., Mental Health America (MHA) observes each May, with the 2025 theme “Turning Awareness into Action.”  The Canadian Mental Health Association (CMHA) joins with nationwide campaigns. In Europe, Mental Health Week (May 19–25) will rally voices under the theme “Every Voice Matters.” Australia, New Zealand, and regions across Africa, Asia, and South America mark World Mental Health Day in October, reflecting growing global momentum. Whether it’s observed in May, October, or September, mental wellness is not a holiday — it must be a daily practice. 

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CXPA's Guide to CX In Government

Customer Experience (CX) is gaining momentum in governments around the world—and now there’s a one-stop resource to help you stay ahead. Curated by CXPA member Tom Shimko, this Topic Guide brings together essential case studies, toolkits, webinars, and articles that highlight how public-sector organizations are leveraging CX to improve services, build trust, and create citizen-first experiences. Whether you work in national, regional, or local government - or advise those who do - you'll find curated insights to help you deliver better outcomes.

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Grow with CXPA's Recognized Training Providers and More

If you’re looking to advance your customer experience expertise, CXPA’s Recognized Training Providers (RTPs) are your go-to source for comprehensive CX education and CCXP exam preparation. These trusted experts are aligned with CXPA’s competencies and are recognized for delivering high-quality, practical learning opportunities to help you succeed. In addition to RTP offerings, CXPA also collaborates with respected CX leaders to offer additional professional development options. One such course—Becoming the Trusted Guide: Empowering CX Leadership—created by Mark Slatin, CCXP, is designed to help you build confidence, executive buy-in, and measurable CX impact. 

New Medallia Research: Customer Loyalty 2025  

Get the new Medallia research report "Beyond Transactions: The Shifting Dynamics of Customer Loyalty" here. Medallia and Ipsos surveyed over 800 CX leaders across industries to uncover; the real drivers of loyalty today, where brands are excelling–and where they're falling short and more.

Download research report here.