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Get Recognized for Driving Real Business Results
Have your customer experience efforts led to measurable business impact? Share your success and receive external validation by submitting your case study for CXPA’s Proven Business Impact (PBI) recognition. PBI recognition confirms that your CX initiatives have delivered tangible results—such as increased revenue, improved customer retention, or operational efficiency—through a peer-reviewed process led by experienced CX professionals. It’s a meaningful way to showcase the value of your work both within your organization and to the broader CX community.
All case studies recognized with Proven Business Impact will also be considered for CXPA’s CX Impact Award, announced on CX Day--October 7, 2025.
If you've led an initiative that created real business value, we invite you to share your story. Learn more and submit your case study here: https://www.cxpa.org/advance-your-career/awards
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CXPA's Guide to CX In Government
Customer Experience (CX) is gaining momentum in governments around the world—and now there’s a one-stop resource to help you stay ahead. Curated by CXPA member Tom Shimko, this Topic Guide brings together essential case studies, toolkits, webinars, and articles that highlight how public-sector organizations are leveraging CX to improve services, build trust, and create citizen-first experiences. Whether you work in national, regional, or local government - or advise those who do - you'll find curated insights to help you deliver better outcomes.
Read more
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Grow with CXPA's Recognized Training Providers and More
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If you’re looking to advance your customer experience expertise, CXPA’s Recognized Training Providers (RTPs) are your go-to source for comprehensive CX education and CCXP exam preparation. These trusted experts are aligned with CXPA’s competencies and are recognized for delivering high-quality, practical learning opportunities to help you succeed. In addition to RTP offerings, CXPA also collaborates with respected CX leaders to offer additional professional development options. One such course—Becoming the Trusted Guide: Empowering CX Leadership—created by Mark Slatin, CCXP, is designed to help you build confidence, executive buy-in, and measurable CX impact.
Explore RTP offerings for CCXP prep: Recognized Training Providers Directory
Also available: Becoming the Trusted Guide course |
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New Medallia Research: Customer Loyalty 2025
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Get the new Medallia research report "Beyond Transactions: The Shifting Dynamics of Customer Loyalty" here. Medallia and Ipsos surveyed over 800 CX leaders across industries to uncover; the real drivers of loyalty today, where brands are excelling–and where they're falling short and more.
Download research report here.
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