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CXPA Need to Know for the Week of April 28th

By Joy Wedge posted 28 days ago

  
Need to Know

Special Thanks to CXPA Conference Sponsors

The 2025 CX Leaders Advance conference in Indianapolis brings together CX professionals to connect and learn—and it’s all made possible through the generous support of our sponsors.

We extend an additional thanks to our conference only sponsors, whose partnership helps power this conference. If you’re attending the conference, learn more about them in the event mobile app or meet their representatives onsite.

We are so proud to be advancing the future of customer experience with our Conference only supporters: Forethought, Campbell Marketing and Communications and B-TRNSFRMD.

Conference Only Sponsors

CXPA's Guide to CX In Government

Customer Experience (CX) is gaining momentum in governments around the world—and now there’s a one-stop resource to help you stay ahead. Curated by CXPA member Tom Shimko, this Topic Guide brings together essential case studies, toolkits, webinars, and articles that highlight how public-sector organizations are leveraging CX to improve services, build trust, and create citizen-first experiences. Whether you work in national, regional, or local government - or advise those who do - you'll find curated insights to help you deliver better outcomes.


Read more 

CX In Government

Grow with CXPA's Recognized Training Providers and More

If you’re looking to advance your customer experience expertise, CXPA’s Recognized Training Providers (RTPs) are your go-to source for comprehensive CX education and CCXP exam preparation. These trusted experts are aligned with CXPA’s competencies and are recognized for delivering high-quality, practical learning opportunities to help you succeed. In addition to RTP offerings, CXPA also collaborates with respected CX leaders to offer additional professional development options. One such course—Becoming the Trusted Guide: Empowering CX Leadership—created by Mark Slatin, CCXP, is designed to help you build confidence, executive buy-in, and measurable CX impact. 


Explore RTP offerings for CCXP prep: Recognized Training Providers Directory
Also available: Becoming the Trusted Guide course
Recognized Training Providers

New Medallia Research: Customer Loyalty 2025  

Get the new Medallia research report "Beyond Transactions: The Shifting Dynamics of Customer Loyalty" here. Medallia and Ipsos surveyed over 800 CX leaders across industries to uncover; the real drivers of loyalty today, where brands are excelling–and where they're falling short and more.


Download research report here.

Upcoming Events

Insight at Scale: Rethinking B2B CX Research by using AI
May 1, 2025
Learn more

CXPA Toronto Webinar: Canadian Employee Experience Success Stories
May 6, 2025
Learn more




Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


 

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