CX Leaders Advance April 28th-30th in Indianapolis
Get ready to reconnect, reengage, and refuel at CX Leaders Advance —the premier conference designed for CX professionals like you! Explore insightful sessions, gain actionable strategies, and connect with industry leaders who are shaping the future of customer experience.
Explore the agenda to see the dynamic sessions waiting for you in Indianapolis, Indiana, April 28 - 30.
Book your room at the Hilton with the special event rate before the deadline of April 4th here.
Register today!
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Introducing the CXPA CX Knowledge Copilot
Meet the CXPA CX Knowledge Copilot—an AI-powered assistant trained exclusively on CXPA publications to help members quickly find insights, best practices, and resources. Created by a CXPA member and a team of volunteers, this tool is designed to support your CX journey with trusted, community-driven knowledge.
Learn more
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Ramadan and CX: Building Emotional Connections and Lasting Customer Loyalty
Massogbe Hadja Cherif, CCXP (She/Her) shares in a recent blog: Ramadan is the ninth month of the Islamic calendar and is considered one of the holiest months of the year for Muslims. This year, Muslims will observe Ramadan from February 28* to March 30*. The holy month of Ramadan is a special time for two billion Muslims around the world to connect with their faith, their communities and spend time with loved ones.
During this sacred time, they strictly fast from dawn until sunset, refraining from both food and drink. But Ramadan is more than a month of fasting, it is a period of increased consumer activity and changed consumer behavior.
Read more
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Proven CX Business Impact Case Studies
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We are looking for organizations that have delivered better outcomes for customers, employees, and organizations through the implementation of sound Customer Experience strategies and tactics. This recognition evaluates how your efforts have delivered measurable business outcomes, such as increased revenue, efficiency, or customer satisfaction. This recognition acknowledges professionals who demonstrate clear, tangible results in their roles. The Proven Business Impact program is designed to provide external, independent recognition for the demonstrated business impact through quality use of customer experience business strategies.
Learn more and submit your organizations case study here
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New Medallia Research: Customer Loyalty 2025
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Get the new Medallia research report "Beyond Transactions: The Shifting Dynamics of Customer Loyalty" here. Medallia and Ipsos surveyed over 800 CX leaders across industries to uncover; the real drivers of loyalty today, where brands are excelling–and where they're falling short and more.
Download research report here.
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McorpCX Tool: Try XOS Pulse
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Try XOS Pulse for Free and Benchmark Your CX Maturity, "Using the Experience Operating System (XOS) capability framework this "Pulse" is not just a global study but a useful tool to help you plan your own maturity improvements, elevate your business impact and attract more CX investment.
Learn more here
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