Join us at CX Leaders Advance April 28th-30th in Indianapolis
Get ready to reconnect, reengage, and refuel at CX Leaders Advance —the premier conference designed for CX professionals like you! Explore insightful sessions, gain actionable strategies, and connect with industry leaders who are shaping the future of customer experience.
Explore the agenda to see the dynamic sessions waiting for you in Indianapolis, Indiana, April 28 - 30.
Book your room at the Hilton with the special event rate before the deadline of April 4th.
Register today!
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Introducing the CXPA CX Knowledge Copilot
Meet the CXPA CX Knowledge Copilot—an AI-powered assistant trained exclusively on CXPA publications to help members quickly find insights, best practices, and resources. Created by a CXPA member and a team of volunteers, this tool is designed to support your CX journey with trusted, community-driven knowledge.
Learn more
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Proven CX Business Impact Case Studies
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We are looking for organizations that have delivered better outcomes for customers, employees, and organizations through the implementation of sound Customer Experience strategies and tactics. This recognition evaluates how your efforts have delivered measurable business outcomes, such as increased revenue, efficiency, or customer satisfaction. This recognition acknowledges professionals who demonstrate clear, tangible results in their roles. The Proven Business Impact program is designed to provide external, independent recognition for the demonstrated business impact through quality use of customer experience business strategies.
Learn more and submit your organizations case study here
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CXPA Publications
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Did you know CXPA members can access free online reading of many publications? At CXPA, we are proud to offer community-driven, consensus-based resources designed to support CX professionals in achieving superior customer experience outcomes. Our publications, developed through the expertise and collaboration of industry leaders, provide invaluable insights and actionable strategies. As a CXPA member, you gain exclusive access to the online reading of these essential resources, empowering you to stay at the forefront of CX excellence and drive impactful results for your organization.
See CXPA Publications here.
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