CX professionals are facing pressure to lead faster and more efficiently – but also to ensure that strategy and implementation choices are the right ones. The CXPA CX Knowledge Copilot is here to provide fast, reliable answers to your CX questions from the CXPA community knowledge base.
This AI-powered Large Language Model (LLM), developed in collaboration with CXPA members and volunteers, has been trained exclusively on CXPA’s published books—a collection of 14 foundational CX resources including the CXPA CX Book of Knowledge. This means that it delivers answers to your questions that reflect the wisdom of your CXPA peers, based on consensus-driven, peer-reviewed materials. This tool is now available to CXPA members as an included benefit of membership.
What Can the CXPA CX Knowledge Copilot Do?
The CXPA CX Knowledge Copilot is designed to help CX professionals:
- Quickly find insights on CX strategy, implementation, and best practices
- Reference CXPA’s trusted publications when researching key CX topics
- Enhance learning and professional development by providing in-depth explanations of CX concepts
- Save time by delivering concise, accurate responses based on established CX methodologies
The CXPA CX Knowledge Copilot isn’t about accessing CXPA benefits nor only learning key terms. It is designed to help you be successful in your CX job. For example, you can ask the CXPA CX Knowledge Copilot:
· What should I do first as a new CX leader?
· How can I understand my CEO’s expectations for our CX program?
· What should I include in a CX team charter?
· How can I work effectively with my sales team?
What is the CXPA CX Knowledge Copilot?
The CXPA CX Knowledge Copilot is an AI-powered assistant designed to help CX professionals find credible information quickly. This tool was made possible thanks to the vision of CXPA member Krishna Dasari, CCXP, and a dedicated team of volunteer developers who worked to bring it to life. Additionally, CXPA’s global community played a crucial role in quality assurance and testing, ensuring that the CXPA CX Knowledge Copilot delivers accurate, relevant, and practical responses.
Unlike publicly available AI chatbots that pull information from various online sources, the CXPA CX Knowledge Copilot is exclusively trained on CXPA’s proprietary content. This ensures:
- Relevance: The responses are tailored to CX professionals and aligned with industry best practices.
- Credibility: The insights come from CXPA’s rigorously developed and peer-reviewed materials.
- Transparency: Cited sources accompany each response, providing responses backed by citations from CXPA’s official publications, allowing users to explore the original sources for deeper understanding.
While the CXPA CX Knowledge Copilot is a powerful tool, it is important to note that it only answers CX-related questions based on CXPA’s books (for example, it does not provide details of upcoming CXPA events) and it is a supplement, rather than replacement, for professional judgment tailored to your specific organization.
The initial beta-launch version is a powerful tool – but one built for continuous improvement. Users can provide on the quality of response for each search using the built-in thumbs-up or thumbs-down feedback buttons. This will help CXPA refine, improve and expand the tool over time.
How to Access the CXPA CX Knowledge Copilot
The CXPA CX Knowledge Copilot is now live and available exclusively to CXPA members. To start using this powerful resource, simply log in to the tool here using your CXPAGlobal website credentials.
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