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CXPA Need to Know for the Week of February 24

By Danielle Klobe posted 02-23-2025 11:00 AM

  

Kaizen Consulting Group is the newest CXPA RTP

Exciting news! Kaizen Consulting Group, leading Saudi consultancy specializing in CX, has become a CXPA Recognized Training Provider (RTP)-joining a select group of organizations committed to delivering high-quality CX training. CXPA RTPs undergo independent review to ensure their training aligns with CXPA's Customer Experience framework, the foundation of the Certified Customer Experience professional (CCXP) credential. Kaizen Consulting Group partners with clients across governmental and private sectors to drive impactful and lasting results. Learn more about them here: https://kaizen.sa/

Introducing the CXPA CX Knowledge Copilot

Meet the CXPA CX Knowledge Copilot—an AI-powered assistant trained exclusively on CXPA publications to help members quickly find insights, best practices, and resources. Created by a CXPA member and a team of volunteers, this tool is designed to support your CX journey with trusted, community-driven knowledge.


Learn more 



2025 CX Leaders Advance  

New sessions have been added to CX Leaders Advance. This exclusive program offers expert-led sessions designed to help experienced CX professionals enhance their impact, influence, and innovation. Explore the latest additions and register today.


Learn more 

Upcoming Events

The CX Career Roller Coaster: Thriving Through Change with Purpose
February 26, 2025
Learn more

CXPA B2B Roundtable: Esker, A Case Study of Using Metrics to Grow a Business and a CX Team
February 27, 2025
Learn more

Online CCXP Exam Preparation Training with Nienke Bloem, CCXP
March 24, 2025
Learn more

2025 CX Leaders Advance
April 28 - 30, 2025
Learn more


Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


 

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