CXPA is thrilled to highlight our launch of the CXPA CX Knowledge Copilot, CXPA's very first LLM chatbot, designed to provide our members with accurate answers drawn directly from our trusted CXPA publication knowledge base!
This initiative marks a significant step forward in enhancing member access to information. This achievement was made possible by an incredible group of dedicated volunteers leveraging cutting-edge technology, including Google Gemini model, Google Cloud, Gemini API, and a Retrieval-Augmented Generation (RAG) architecture integrated with CXPA proprietary resources.
The journey began with a simple but powerful idea from CXPA member Krishna Dasari CCXP: What if we could leverage AI to make CXPA’s wealth of knowledge more accessible to our global community? From that spark, a dedicated team of volunteer developers worked to turn vision into reality.
A huge round of applause for the core team who brought this vision to life:
Santosh Harsha: Your engineering expertise was crucial in building this solution with the latest tech stack. Thank you for leading the technical charge!
Meghana Gundluru : Your pivotal role in defining product requirements and managing the project kept everything on track and focused on member needs. Amazing work!
Raj Gundluru: Your AI experience provided the essential guidance for the team's success.
Krishna Dasari, CCXP Exceptional vision and leadership, from idea to implementation.
But this wasn’t just a technology project but a true community-driven effort. CXPA’s global members played a critical role in quality assurance and testing, providing the feedback necessary to refine the tool’s accuracy, relevance, and usability. These CXPA members and community volunteers are listed in the comments. A special thanks also to CXPA interim systems consultant Brian Birch and staff members Gabe Smith, CCXP, and Greg Melia, CAE.
The tool may be accessed by CXPA members at https://www.cxpa.org/grow-your-knowledge/cxknowledgecopilottool
Congratulations to everyone involved! 👏
Not a CXPA member? Join and begin benefiting today at https://www.cxpa.org/joincxpa
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