What does it take to establish and lead world-class CX transformation at an organization that is nearly two hundred years old?
Join us in Indianapolis, April 28 – 30 to hear from CXPA members Todd Unger, Gloria Gupta, and Jeff Phillips about the vision, strategy, and hard work over multiple years to instill a culture of continuous customer-centricity improvement driven by engaging nearly half of the organization’s staff in CX initiatives. Todd will provide an insightful keynote address on strategic leadership imperatives; Gloria and Jeff will lead additional conversations that help you delve into the specifics tailored to your questions and needs.
|