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Todd Unger and AMA CX Story to Open CXPA CX Leaders Advance

By CXPA Admin posted 12 days ago

  

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What does it take to establish and lead world-class CX transformation at an organization that is nearly two hundred years old?

Join us in Indianapolis, April 28 – 30 to hear from CXPA members Todd Unger, Gloria Gupta, and Jeff Phillips about the vision, strategy, and hard work over multiple years to instill a culture of continuous customer-centricity improvement driven by engaging nearly half of the organization’s staff in CX initiatives. Todd will provide an insightful keynote address on strategic leadership imperatives; Gloria and Jeff will lead additional conversations that help you delve into the specifics tailored to your questions and needs.

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Todd Unger

Chief Experience Officer at the American Medical Association

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Gloria Gupta

Director, CX Sales and Service at the American Medical Association

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Jeff Phillips

Director, CX Operations at the American Medical Association

 

Stay tuned for more session announcements!

 

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